Refund policy
14 day returns
At Niora, we want you to feel confident about your purchase. If for any reason you are not satisfied, we offer a clear and straightforward return process in accordance with Norwegian consumer regulations.
Overview of return conditions
Return period:
You have 14 days from the day you receive your order to initiate a return.
Product condition:
Items must be new and unused, and returned in the original packaging, including all accessories, labels, and documentation.
Return assistance:
Our customer service team is available to guide you through the return process after your request has been submitted.
Applicable region:
This return and refund policy applies to orders delivered within the United Kingdom.
Return costs
For defective or incorrectly delivered products:
There is no cost for the customer. This applies if the product is damaged, defective, or incorrectly delivered upon receipt.
In case of cancellation / change of mind:
If you no longer want the item or ordered the wrong product, you are responsible for the return shipping costs. Original shipping costs are not refunded.
Return fees:
We do not charge any return fees.
How to return an item
Contact us:
Send an email to customer service at support@niora.co.uk with your order number and the reason for the return.
Pack the item:
Pack the item securely in its original packaging, including all accessories, labels, and documentation.
Send the item back:
Follow the return instructions you receive from customer service after your return request has been approved.
Refund process
Inspection:
Once we receive the return, the item will be inspected to ensure it meets the return conditions.
Refund:
Approved refunds will be issued to the original payment method. The refund will normally appear within 10 business days, depending on your bank or payment provider.
Exchanges
If you wish to exchange an item for a different size, colour, or product, please contact customer service. Exchanges are subject to stock availability.
Exceptions to the right of return
For hygiene and safety reasons, certain products may be excluded from returns. Such exceptions will be clearly stated on the product page.
More information
If you have any questions, you can contact our customer service team at support@niora.co.uk.
Contact details
Store name: Niora
Email: support@niora.co.uk
Customer service hours:
Monday – Friday: 09:00 – 18:00 GMT
We aim to respond to emails within 24 hours (Monday–Friday). Messages received during weekends will be answered on the next business day.