Privacy policy

Last updated: 06 January 2026

This Privacy Policy describes how Niora (“Website”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use our services, make a purchase through our website, or otherwise communicate with us in connection with the Website (collectively referred to as the “Services”).

In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. The updated Privacy Policy will be published on the Website, and the “Last updated” date will be revised accordingly.

How we collect and use your personal information

In order to provide the Services, we collect personal information about you from various sources. The information we collect depends on how you interact with us.

In addition to the uses described below, we may use your information to communicate with you, deliver and improve the Services, comply with legal obligations, enforce applicable terms, and protect our rights and the rights of our users.

What personal information we collect

“Personal information” refers to information that identifies, relates to, describes, or can reasonably be associated with you. The categories of personal information we collect are described below.

Information we collect directly from you

  • Contact information such as name, address, phone number, and email address.
  • Order information including billing address, shipping address, payment confirmation, and order history.
  • Account information such as login credentials and security-related information.
  • Shopping activity including products you view, add to your cart, purchase, or save.
  • Customer service information that you provide when contacting us.

You may choose not to provide certain information, but this may limit your ability to use certain features of the Services.

Information we collect automatically

We may automatically collect certain information about your use of the Services (“Usage Data”) through cookies and similar technologies. This may include device type, browser information, IP address, and usage patterns.

Information we receive from third parties

  • Service providers that support our website and operations (for example, e-commerce platforms).
  • Payment providers that process payment transactions.
  • Analytics and advertising partners that collect information via cookies and similar technologies.

All information we receive from third parties is processed in accordance with this Privacy Policy.

How we use your personal information

  • Provision of products and services: To process payments, fulfill orders, manage accounts, organize delivery, and handle returns.
  • Marketing and advertising: To send marketing communications and display relevant advertisements. Where required, this is based on your consent.
  • Security and fraud prevention: To detect and prevent fraud or unauthorized activity.
  • Customer service and service improvement: To respond to inquiries and improve our Services.

Cookies

We use cookies and similar technologies to operate and improve the Website, analyze usage, and personalize content. You can manage cookie settings through your browser settings.

How we share personal information

We may share personal information with third parties in the following cases:

  • With service providers who perform services on our behalf.
  • With payment providers to process transactions.
  • With marketing partners where permitted by law.
  • To comply with legal obligations or protect our rights.

We do not sell personal information.

Third-party websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

Children’s personal information

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Data security and retention

We use reasonable security measures to protect personal information. However, no method of data transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

Your rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Request restriction of or object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

You can exercise these rights by contacting us using the contact information below. We may request verification of your identity.

Complaints

If you have concerns about how we process your personal information, you can contact us. You may also have the right to file a complaint with your local data protection authority.

International data transfers

Your personal information may be transferred to countries outside your country of residence. Where required, we use appropriate safeguards such as standard contractual clauses.

Contact details

Store name: Niora
Email: support@niora.co.uk

Customer service hours:
Monday – Friday: 09:00 – 18:00 GMT

We aim to respond to emails within 24 hours (Monday–Friday). Messages received during the weekend will be answered on the next business day.